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DTGV Study

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Optical Express, German business recently came out on top against the major providers of laser eye surgery in an independent consumer study.

Last summer, DTGV (The German Society for Consumer Studies) carried out a series of customer service tests on Optical Express, Optegra, EuroEyes, CARE Vision, Lasik Germany and Sehkraft Augenzentrum Maus, assessing telephone appointments systems and consultations.

Our clinics in Hamburg, Berlin, Stuttgart and Nuremberg received ‘secret shopper’ telephone calls and visits from members of the DTGV’s professional auditing team, who based their scores upon general customer service and the information and treatment provided during initial consultations. Beating our competitors with an overall score of 93.1% (vs an 84% average).

VIEW THE FULL STUDY

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