Contact us

We'd like to hear from you. There are many different ways to get in touch with Optical Express.

Contact centre

To speak to one of our customer services team members please call:

We will make every effort to reply to you within 48 hours (Mon - Fri).

Write to us

Customer Service Department
Optical Express
5 Deerdykes Road
Cumbernauld
G68 9HF

With over 100 clinics across the UK and Ireland, access to professional eyecare at Optical Express is easy.

Find your local clinic

Clinical related complaints

Customer services

If you have a complaint relating to an eye examination, spectacles or contact lenses, please contact our Customer Services Team using one of the following methods:

Clinical services

If you have a complaint relating to laser eye surgery or lens surgery, please contact our Clinical Services Team using one of the following methods:

For all clinical related queries we will make every effort to reply to you within 48 hours (Mon - Fri).

Read our Complaints Procedure