Terms & Conditions

This page is linked from the footnotes on pages throughout this website on which we display key statistics about Optical Express. It is intended to give you the facts behind the statistics we display.

Money Off Offers

Cannot be redeemed for a cash alternative. Treatment subject to suitability as determined at time of consultation. The offer cannot be used in conjunction with any other offer or discount. Applies to bilateral iDesign iLASIK and iDesign iLASEK. This offer is not available to those who have already booked. Discount only available if you have your consultation and treatment before the end of October 2018. Over 18’s only.

Member Discount

Discount available on laser eye surgery quoted €2990 or more and carried out by 30/11/2019. Over 18's only.

Discount available on complete glasses purchased by the 30/11/2019 cost €150 or more.

€895 per eye starting price

Laser Eye Surgery - price dependent on patient's prescription, determined at consultation.

From 01/01/2015 to 20/09/2016, 23.4% of individual eyes assessed at consultation had a prescription which qualified for surgery at the €895 per eye price point.

€3,795 per eye starting price

Lens Surgery - price dependent on patient's prescription, determined at consultation. (Monofocal Lens €3,795. €4,095 starting price per eye for Multifocal Lens.)

99% of patients would recommend Optical Express

In a survey of 320,659 Optical Express patients, 99% told us they would recommend us to their family and friends.

20|20 - Over 99% of patients achieved 20|20 vision or better

*In a study of 190,231 Optical Express patients with the most common prescriptions we treat (excluding those with presbyopia and emmetropia) 99.2% achieved 20|20 vision or better following treatment.

Laser eye surgery: 20|20 vision or better... or your money back

1.1 This promotion is available only to people receiving iDesign iLASIK treatment with the aim of achieving best distance vision for both eyes individually. Your clinical team will confirm if you are eligible for iDesign iLASIK and we will confirm whether you are eligible for this promotion in your informed consent document.

1.2 Monovision treatments to improve near vision are excluded from this promotion.

1.3 For the purposes of this promotion ‘20|20’ vision means 20|20 or better binocular distance vision and your level of vision can only be confirmed at an Optical Express clinic by an Optical Express clinician. Please note that we will not accept the results of eye examination vision tests carried out by others when deciding whether you are entitled to a refund. We will only accept vision tests which we have carried out at our premises.

1.4 This promotion is only available if we confirm at your pre-treatment consultation that you are capable of achieving 20|20 vision in each eye. Your best corrected vision with glasses before your treatment must be 20|20 (6/6) or better in each eye in order for you to qualify for this promotion.

1.5 Both eyes must be open when assessed and a standard calibrated ophthalmic backlit eye chart, with letters arranged by size, used. The room is to be lit to such a standard as is reasonably necessary to properly carry out an eye test.

1.6 The eye test must be carried out at least 12 months after your initial iDesign iLASIK treatment or at least three months after an enhancement treatment whichever is applicable.

1.7 If you receive iDesign iLASIK and you do not achieve 20|20 uncorrected vision, we will refund to you the amount you have paid for your initial iDesign iLASIK treatment.

1.8 If you took out a loan, arranged by us, to pay for your treatment, we will cancel your loan agreement and refund all repayments you have made under it (including any interest you have paid under the agreement).If you entered into another finance agreement to pay for your treatment, please remember that you are responsible for making payments to the provider of the loan or finance, even if we give you a refund. We will not refund any interest you have paid on, or in relation to, another loan or finance agreement.

1.9 You will have to complete an application process to claim your refund. The application process will have certain timescales that you must meet. You must apply for a refund within 15 months of your initial iDesign iLASIK treatment.

1.10 Under this promotion we will not issue a refund if you do not achieve 20|20 vision due to:

a. causes or conditions not intended to be dealt with as part of your treatment or which are not related to your treatment, such as amblyopia, glaucoma, diabetes, age-related macular degeneration, eye muscle imbalances, cataracts, vitreous opacities (floaters), or other conditions of the retina;

b. you failing to follow any medication or aftercare regime or routine we recommended;

c. you deciding not to have any additional treatment we have recommended;

d. someone other than us providing treatment, medication or aftercare relating to your vision or eyes after your surgery; or you not being truthful or honest or co-operating with us when we have tried to treat you, provide aftercare to you or confirm the condition of your vision or your lack of 20|20 vision at any of our premises.

Over 99% achieved driving vision or better

In a study of 8,863 Optical Express patients treated with iDesign LASIK treatment, 99.97% achieved driving standard vision or better, September 2014.

Over 99% are happy with their surgeon

Based on a study of 336,381 Optical Express patients with the most common prescription ranges we treat, September 2014.

Free eye test offer

This offer entitles the recipient to a free eye test at Optical Express, Mahon Point Shopping Centre, Cork. All eye tests must be booked in advance and appointments are subject to availability. Barcode voucher must be presented at your appointment to qualify for this offer. All eye tests must be carried out by 1st June 2019. The usual cost of an Optical Express eye test in Ireland is €30.

 

Special offers terms & conditions

50% off Glasses and Contact Lenses for HSE, Education Services & Emergency Service Workers

50% off discount can only be used against an outright purchase of contact lenses (excluding coloured lenses) or complete glasses (frame and lenses). Offer excludes direct debit contact lens customers. Offer cannot be used in conjunction with any other marketing offer or promotion. Valid Identification (ID) or proof of employment of profession in either HSE, Emergency Services or Educational Services must be presented at time of purchase in order  to qualify for this discount. A copy of the patient's ID will be retained within the Optical Express Electronic Medical Records (EMR) system to validate the offer. Optical Express reserves the right to refuse discount to any patient who does not provide satisfactory ID to the company. Only one transaction per patient permitted. Subject to availability in all Optical Express clinics across the UK and Republic of Ireland. This offer is not transferable or exchangeable and there is no cash alternative. Offer expires on 30th June 2020. Optical Express reserves the right to hold, void, suspend, cancel or amend this promotion where it becomes necessary to do so.

Free prescription sunglasses

A customer must spend €150 or more on a pair of glasses (frame and lenses) to be entitled to a free second pair of prescription sunglasses, chosen from selected range of frames and lenses. Includes single vision lenses. The offer cannot be used in conjunction with any other offer or discount.

15% off complete glasses for students

Students are entitled to 15% off the total cost of their complete glasses (frames and lenses) when they spend €89 or more on a full priced frame. Valid student ID must be produced. If a customer redeems this discount they are still entitled to a free second pair providing they are spending €200 or more after the 15% discount has been applied.

20% off and free eye test for over 60's

People over 60 are entitled to 20% off the total cost of their complete glasses (frames and lenses) when they spend €89 or more. If a customer redeems this discount they are still entitled to a free second pair providing they are spending €200 or more after the 20% discount has been applied.

Refer a friend

Only Optical Express patients who have paid for, and completed their own treatment at Optical Express are eligible to refer a friend or family member.  A valid “Refer a Friend” voucher must be presented at the time of your friend’s (the referee) initial consultation in order to validate the referral. There is no limit to the number of people you can refer.  You must create a separate online voucher for each friend you wish to recommend.

The “Refer a Friend” voucher is only valid until the date stated on the voucher, which will be emailed to you (the referrer) upon completion of the online “Refer a Friend” form. Your friend or family member (the referee) must have booked their surgery date on or before this date to qualify for this reward. The referrer will receive a cheque for 100 only once the person they have referred has completed surgery. We aim to dispatch the cheque within 90 days, post referee patient surgery date.

The referee will receive a 300 discount off the cost of their recommended surgical procedure. The 300 discount applies to laser eye surgery with a value of3,000 or above and lens surgery excluding Phakic lens surgery with a value of 5,000 or above.

Price will be dependent on prescription and treatment type and will be confirmed at the refractive consultation appointment. If the cost of treatment is below the minimum spend amounts, the referee will not be entitled to the “Refer a Friend” discount and the referrer will not be entitled to a referral fee.

The “Refer a Friend” discount cannot be used in conjunction with any other marketing promotion or discount, including private medical insurance discounts (Aviva, Bupa etc.). There is no option to receive cashback or refund to the value of the reward or discount.  Discount is not available to those who have already booked their treatment prior to obtaining the referral voucher. The “Refer a Friend” programme is not open to employees of Optical Express or their immediate family. Optical Express reserves the right to withdraw or change this promotion at any time. Should you have any questions regarding our Refer a Friend programme or this promotion, please email myOE@opticalexpress.com

2 pairs of complete glasses for €130

Selected range only. Includes complete glasses (frame and single vision lenses).

€25 off other opticians prescription

A customer who presents a valid prescription from another optician is entitled to €25 off the total cost of their glasses (frame and lenses). If a customer redeems this discount they are still entitled to a free second pair providing they are spending €150 or more after the €25 discount has been applied.

Free second pair of glasses for you or a friend

A free second pair of glasses is available when purchasing complete glasses (frame and lenses) worth €150 or more. Customers can choose to have their free second pair fitted to the same prescription as the first or give the free second pair to a secondary customer to be fitted with their prescription lenses. Customers can upgrade their lenses and/or frame and pay the additional amount. Both customers must undergo a sight test or hold a current prescription, sight test fee may apply. Secondary customers must pay €30 sight test fee. A free second pair cannot be offered in conjunction with a complete price offer.